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questions
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How a quality can be quantifiedHow a quality can be quantified
The answer is:
D. performance / expectations
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Traditional culture of quality requirements focuses onTraditional culture of quality requirements focuses on
The answer is:
A. product oriented
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American quality guru who took the message of quality to JapanAmerican quality guru who took the message of quality to Japan
The answer is:
D. w. edwards deming
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PDCA cycle is the contribution ofPDCA cycle is the contribution of
The answer is:
D. w. edward deming
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Which one is Juran’s “three- role model”Which one is Juran’s “three- role model”
The answer is:
A. supplier – process – customer
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In TQM, how many elements are there in Quality statements |
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What are the elements of Quality statementsWhat are the elements of Quality statements
The answer is:
D. all the above
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Quality Trilogy is the contributions ofQuality Trilogy is the contributions of
The answer is:
C. joseph m juran
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In TQM , the contributions of quality Guru Joseph M JuranIn TQM , the contributions of quality Guru Joseph M Juran
The answer is:
D. all the above
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The contributions of quality Guru Philip Crosby in TQMThe contributions of quality Guru Philip Crosby in TQM
The answer is:
D. concept of zero defects
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The contribution of Four absolute of Quality is given byThe contribution of Four absolute of Quality is given by
The answer is:
B. philip crosby
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Cost of quality is given by costs ofCost of quality is given by costs of
The answer is:
A. prevention + appraisal +internal failure +external failure
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In components of CoQ, Cost of good quality containsIn components of CoQ, Cost of good quality contains
The answer is:
C. both a and b
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In components of CoQ, Cost of poor quality containsIn components of CoQ, Cost of poor quality contains
The answer is:
C. both a and b
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The Teboul’s customer satisfaction model depends onThe Teboul’s customer satisfaction model depends on
The answer is:
C. both a and b
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Customer perception on quality containsCustomer perception on quality contains
The answer is:
D. all the above
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Tools used for collecting customer complaintsTools used for collecting customer complaints
The answer is:
D. all the above
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PDCA cycle stands forPDCA cycle stands for
The answer is:
A. plan do check act
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Dimensions of quality containsDimensions of quality contains
The answer is:
D. all the above
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Dimensions of Service quality containsDimensions of Service quality contains
The answer is:
D. all the above
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total MCQs: 519
MCQs
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Points
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